Communication is what type of process?

• A. Linear process
• B. Bidirectional — Listening matters
• C. Unidirectional process
• D. Random process

Answer: (B)

Communication is a two-way process in which meaning is created through the ongoing exchange of messages and the listener’s interpretation. The crucial role of listening is what makes this bidirectional; it provides feedback, clarifies understanding, and allows the sender to adjust future messages. In practice, effective communication depends on both sending and receiving well, plus the active listening that ensures messages are understood and meaning is aligned between parties. Because of that feedback loop and mutual influence, the process isn’t just a one-way flow or a random sequence—it’s inherently interactive, which is why emphasizing listening as part of the communication process best captures how it truly works.